Questions
How can I place an order?
If you have any queries or want to discuss any ideas before you place an order please do not hesitate to contact us.
Your initial enquiry will most probably be done either in person, e-mail, post or by phone. Once we have received your enquiry, we will then discuss with you your specific requirements and send out all necessary information. This will include an order form for you to complete and return, font types and wording ideas.
Obviously once you've completed your order form, return it to Blush Pink, along with your 50% deposit. At the moment we can only accept payments made by cash, cheque, postal order or Paypal. All cheques should be made payable to M CROSSLAND. May we ask that cash is not sent through the post for obvious reasons.
How can I pay for my order?
Payment may be made by cash, cheque or postal order. Cheques should be made payable to M CROSSLAND. Please note that we require a 50% deposit at the time of placing the order. Once your order is completed, a final invoice will be forwarded to you with any additional P&P charges included. This outstanding balance must be paid before we are able to despatch your goods.
Is there a minimum order requirement?
There is no minimum order requirement. We are able to accommodate any order, no matter how large or small and we do not operate a minimum order ruling, therefore the price per card is the same whether you order 5 or 500!
What happens once I've placed my order?
Once we have received your completed order form (along with your payment for the 50% deposit) we will send you out a proof of each item of stationery ordered, along with a Proof of Acceptance form.
(Obviously we are unable to send you a Seating Plan proof).
We ask that you, the client, check the details of each item of stationery carefully and then complete the Proof of Acceptance form as necessary which then needs to be returned to ourselves. Once we have received your signed form (dependant on whether there are any further proofs to be produced) we will then begin work on your order. No work will commence until this signed form has been received by Blush Pink.
Can I modify an existing Blush Pink design?
Yes. In the majority of cases, Blush Pink designs can be altered to your own personal specifications - you can have exactly what you want with regards to colour, design, card size and wording. Most of these alterations can be achieved without incurring any additional charges, however in certain circumstances there may be a small charge although we will try to do our best to avoid this. Please contact us with any queries you may have.
How long will my order take to be produced?
We advise all our clients to allow a minimum of 6 weeks from the time we receive your signed Proof of Acceptance form until delivery of your order. Shorter production times can usually be accommodated. Please notify us of your time limit and we will do our best to accommodate your needs.
How are orders despatched and how much will it cost?
With regards to despatch of orders, we try to be as flexible as possible.
Wherever possible, we try to encourage our clients to collect their orders as Blush Pink cannot be held responsible for the way in which our parcels are handled by third parties once they have left our premises. If you prefer this method, a mutually convenient time and date can be arranged. Please note however that your final payment must be received 5 days prior to collection.
For orders which require despatch, Blush Pink uses Royal Mail Special Delivery, therefore a signature will be required upon delivery. Please ensure that there is someone to receive the stationery either at home, your place of work or other designated address. All orders will be sent in secure packaging to avoid the chance of damage. Postage and packing is charged at cost and will be added to the final invoice.
I'm not sure of the final quantity of stationery needed
If you are unsure of final quantities of stationery required, don't worry, there is no need to over order your stationery as we will happily supply you with any amount of additional invitations you require at a later date.
What if I'm not sure on the wording required for some of my stationery?
Don't worry- what we advise is that you state on your order form, all items and quantities of stationery that will be required. This is purely to guarantee design and stock continuity. Then, once you have the wording details, forward these on separately.
Am I able to have my wedding invitations as soon as possible, rather than waiting for the whole order to be completed?
Yes. We are able to complete your invitation order and despatch these to you (obviously once we've received the outstanding 50% balance for the items we are despatching) then, we will complete your other items of stationery as and when you have confirmed wording details.
